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Troubleshooting connectivity on a Formlabs SLA printer

Troubleshooting connectivity on a Formlabs SLA printer

网络问题的故障排查具有挑战性。每个网络都不一样，有各自的配置、防火墙设置、VPN、密码和安全选项、防病毒软件设置和限制。

如果在尝试向打印机发送打印任务时遇到连接问题，请先按照以下步骤操作：

  1. 检查打印机和运行 PreForm 的计算机是否位于同一网络中。
  2. 在 PreForm 中的 Choose Printer（选择打印机）菜单中选择 Show All（显示全部），以防所选过滤器无法显示您的打印机。
    The PreForm Choose Printer menu
  3. 非牙科/医疗打印机（如 Form 3、Form 3L、Form 4 和 Form 4L）仅在标准工作区中显示。如果所用为这些打印机之一，单击 View（查看）> Choose Workspace（选择工作区），然后选择 Standard Workspace（标准工作区）。
  4. 确保 PreForm 为最新版本。
  5. 通过打印机的触摸屏检查固件更新并在需要时进行更新。
  6. 重启打印机。
  7. 在打印机触摸屏上，点击 Settings（设置）> Connectivity（连接），检查打印机的 IP 地址，并手动将其添加到 PreForm。
  8. 尝试用另一台电脑连接 PreForm。
  9. 请向您的 IT 部门（如适用）确认您的网络配置以及任何可能影响连接和检测打印机的设置：
    • 防火墙
    • VPN
    • 过滤和白名单
    • 密码和安全配置

Wi-Fi 连接故障排查

  1. Windows

    1. Go to Start > Command Prompt to open a Command Prompt window.
    2. In the command-line, type ping followed by the printer's IP address and hit enter.

  1. MacOS

    1. Go to Applications > Utilities > Terminal to open a Terminal window.
    2. In the command-line, type ping followed by the printer's IP address and hit enter.

提示：

要已断开与无线网络的连接，请点击 Settings（设置）> Connectivity（连接）> Wi-Fi。点击已连接的网络，然后点击 Disconnect（断开连接）。打印机与网络已断开连接。

在 Form 4 和 Form 4L 代打印机上，点击 Settings（设置）> Connectivity（连接）> Wi-Fi。点击已连接的网络，然后点击 Forget Network（忘记网络）。打印机与网络已断开连接，以后需要重新输入网络密码才能重新连接。

以太网连接故障排查

  1. Windows

    1. Go to Start > Command Prompt to open a Command Prompt window.
    2. In the command-line, type ping followed by the printer's IP address and hit enter.

  1. MacOS

    1. Go to Applications > Utilities > Terminal to open a Terminal window.
    2. In the command-line, type ping followed by the printer's IP address and hit enter.

Form Auto

The Form Auto has an integrated Ethernet port that serves as a passthrough to the printer’s Ethernet port. If you are having trouble connecting to a Form Auto over Ethernet:

  1. Disconnect the Form Auto’s integrated Ethernet cable from the mounted printer.
  2. Connect directly to the printer via Ethernet.
  3. If you still cannot connect to the printer, follow the general Ethernet troubleshooting instructions above.
  4. If you can connect to the printer directly, continue.
  5. Try connecting a different Ethernet cable to the Form Auto.
  6. Replace the Form Auto’s Ethernet port. Follow the instructions in the guide Replacing the Form Auto Ethernet port [EN] [DE] [ES] [FR] [IT] [JA] [ZH]. Replacement Form Auto Ethernet ports are available for purchase on the Formlabs Store.

USB 连接故障排查

  1. Windows

    Go to Control Panel > System and Security > System > Device Manager. The printer should appear under Universal Serial Bus devices.

    Note:

    If the computer is running Windows 7 and cannot connect to a printer via USB, download the USB drivers for PreForm.

  1. MacOS

    Go to Applications > Utilities > System Information. The printer should appear under USB.

提交支持请求

在向 Formlabs Support 或您的授权经销商提交支持请求之前，请提供以下信息以帮助我们尽快处理您的请求：

  • Windows

    1. Open the Control Panel.
    2. Click System and Security.
    3. Click System. Your Windows version is listed under the Windows edition section.

  • MacOS

    Go to the Apple menu in the corner of your screen and click About This Mac. The macOS name is displayed, followed by its version number.